FAQs

General information

1. How can we contact you?

You can find us on all our social media platforms:

Facebook: https://www.facebook.com/Vaultage.co/

Instagram: https://www.instagram.com/vaultage.co/

Email: hello@vaultageofficial.com

 

Orders & deliveries

1. Do you have a self collect option?

Yes, you can self collect at our following stockists:

- Anytime Fitness @ Kallang Wave Mall, 1 Stadium place #02-08

We will contact you on your collection date.

You are also able to take a look at the items before buying at Anytime Fitness @ Kallang Wave Mall.

**(PLEASE NOTE THAT DUE TO THE CIRCUIT BREAKER, THIS IS NO LONGER AN OPTION)

 

2. Do you ship locally and internationally?

Local delivery - Yes. Free shipping is offered at orders above $80.

All orders will be tracked.

**Same day courier delivery will be charged at $10 with orders placed before the 2pm. (PLEASE NOTE THAT DUE TO THE CIRCUIT BREAKER, THIS IS NO LONGER AN OPTION)

 

International delivery - Yes. Free shipping is offered on orders above $200.*

For international orders below $200, delivery fees will be as follows:

  • Malaysia, Indonesia - $10
  • Taiwan, Hong Kong, Philippines and Thailand - $15
  • Australia, China, Japan, Korea, Vietnam, Brunei and Cambodia - $20
  • United Kingdom, United States, Canada, New Zealand - $30
  • Other countries not stated: $35

*Free shipping above 200SGD is only offered to countries in Malaysia, Indonesia, Taiwan, Hong Kong, Philipphines and Thailand. 

All orders will be tracked.

 

3. Can I change my order?

Please email us at hello@vaultageofficial.com within 30 minutes if you would like to change your order details. Any changes after that period will be subjected to approval*.

 

4. What if I were to receive a wrong/missing item?

Please kindly email us with the following details:

Name - Order Number - Information on item - Photos if necessary

We will try our best to get back to you as soon as we can!

 

Exchange and return policy

Exchanges - Feel free to exchange* your items if the size does not fit you within 14 days of receiving your order. Alternatively, feel free to ask us about sizing if you are unsure before ordering.

Returns - Due to hygiene purposes, we currently do not accept returns.

  

Product and sizing

All our products are designed locally in Singapore, and hand-made at our partnering manufacturers overseas. We have painstakingly tried and tested our fabrics and designs before launching them, so we hope you love it as much as we do!

Please refer to the sizing chart with each item carefully to pick out your size. Do note that there maybe minor measurement discrepencies in sizes/colours due to fabric dyes and human errors.

 

Product care information 

To keep your Vaultage items as good as new!

1. How do I wash my items?

Tip #1:

As our fabrics are little more delicate(especially the V-lux fabric) we recommend washing it with other delicate items and not heavy fabrics such as denim jeans.

Tip #2: 

Always turn it inside-out before throwing it in the washing machine.

Tip #3:

Never use fabric softener and NEVER EVER use the a dryer - Always air dry all sports clothing!

 

 

 

*Terms and conditions apply

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