FAQs

General information
How can we contact you?
You can find us on all our social media platforms:
Facebook: https://www.facebook.com/Vaultage.co/
Instagram: https://www.instagram.com/vaultage.co/
Email: hello@vaultageofficial.com
Stockist:
You can find our full range of products at
Oompf Gx
180 East Coast road.

Weekdays: 7:00 am - 9:00 pm 

Weekends: 8:00 am - 6:00 pm

PH: 8:00 am - 12:30 pm

Tel: +65 6440 6188 

 

Orders & deliveries
1. Do you have a self collect option?
Yes, free self-collection to be made at:
-Anytime Fitness Kallang Wave
1 Stadium Pl, #02-08,  Kallang Wave Mall
-Oompf GX, 180 East Coast road
We will email you within 24hours on your timing options for self collection.
2. Do you ship locally and internationally?
Local delivery - Yes. Free shipping is offered at orders above $80.
$5 will be charged for orders below $80.
All orders will be tracked. 
 
International delivery - Yes. Free shipping is offered on orders above $200.*
For international orders below $200, delivery fees will be as follows:
  • Malaysia, Indonesia - $10
  • Taiwan, Hong Kong, Philippines and Thailand - $15
  • Australia, China, Japan, Korea, Vietnam, Brunei and Cambodia - $20
  • United Kingdom, United States, Canada, New Zealand - $30
  • Other countries not stated: $35
*Free shipping above 200SGD is only offered to countries in Malaysia, Indonesia, Taiwan, Hong Kong, Philipphines and Thailand. 
All orders will be tracked.
 
3. Can I change my order?
Please email us at hello@vaultageofficial.com within 30 minutes if you would like to change your order details. Any changes after that period will be subjected to approval*.
 
4. What if I were to receive a wrong/missing item?
Please kindly email us with the following details:
Name - Order Number - Information on item - Photos if necessary
We will try our best to get back to you as soon as we can!
 
Exchange and return policy
Exchanges - Feel free to exchange* your items if the size does not fit you within 14 days of receiving your order. Alternatively, feel free to ask us about sizing if you are unsure before ordering.
Refunds - We currently do not accept refunds.
  
Product and sizing
All our products are designed locally in Singapore, and hand-made at our partnering manufacturers overseas. We have painstakingly tried and tested our fabrics and designs before launching them, so we hope you love it as much as we do!
Please refer to the sizing chart with each item carefully to pick out your size. Do note that there maybe minor measurement discrepencies in sizes/colours due to fabric dyes and human errors.
 
Product care information 
To keep your Vaultage items as good as new!
How do I wash my items?
Tip #1: As our fabrics are little more delicate we recommend washing it with other delicate items and not heavy fabrics such as denim jeans.
Tip #2: Always turn it inside-out before throwing it in the washing machine.
Tip #3: Never use fabric softener and NEVER EVER use the a dryer - Always air dry all sports clothing!
 
 
 
*Terms and conditions apply