FAQs

General information
How can we contact you?
You can find us on all our social media platforms:
Facebook: https://www.facebook.com/Vaultage.co/
Instagram: https://www.instagram.com/vaultage.co/
Email: hello@vaultageofficial.com
Stockist:
You can find our full range of products at
Oompf Gx
180 East Coast road.

Weekdays: 7:00am - 9:00pm 

Weekends: 8:00am - 6:00pm

PH: 8:00am - 12:30pm

Tel: +65 6440 6188 

X SPIN CLUB
29B CLUB STREET.
Everyday 10:30am - 7:00pm 
Orders & deliveries
1. Do you have a self collect option? (TEMPORARILY UNAVAILABLE)
Yes, free self-collection to be made at:
-Oompf GX, 180 East Coast road
- X spin club, 29B Club Street.
We will email you within 24hours on your timing options for self collection.
2. Do you ship locally and internationally?
Local delivery - Yes. Free shipping is offered at orders above $80.
$5 will be charged for orders below $80.
All orders will be tracked. 
 
International delivery - Yes. Free shipping is offered on orders above $200.*
For international orders below $200, delivery fees will be as follows:
  • Malaysia, Indonesia - $10
  • Taiwan, Hong Kong, Philippines and Thailand - $15
  • Australia, China, Japan, Korea, Vietnam, Brunei and Cambodia - $20
  • United Kingdom, United States, Canada, New Zealand - $30
  • Other countries not stated: $35
*Free shipping above 200SGD is only offered to countries in Malaysia, Indonesia, Taiwan, Hong Kong, Philipphines and Thailand. 
All orders will be tracked.
 
3. Can I change my order?
Please email us at hello@vaultageofficial.com within 30 minutes if you would like to change your order details. Any changes after that period will be subjected to approval*.
 
4. What if I were to receive a wrong/missing item?
Please kindly email us with the following details:
Name - Order Number - Information on item - Photos if necessary
We will try our best to get back to you as soon as we can!
 
Exchange and return policy
Exchanges - Feel free to exchange* your items if the size does not fit you within 14 days of receiving your order. Alternatively, feel free to ask us about sizing if you are unsure before ordering.
Free one-time doorstep contactless exchanges can be made for size exchanges. Please kindly email us within 2days of receiving your order to request for the exchange to be made.
Refunds - We currently do not accept refunds.
  
Product and sizing
All our products are designed locally in Singapore, and hand-made at our partnering manufacturers overseas. We have painstakingly tried and tested our fabrics and designs before launching them, so we hope you love it as much as we do!
Please refer to the sizing chart with each item carefully to pick out your size. Do note that there maybe minor measurement discrepencies in sizes/colours due to fabric dyes and human errors.
 
Product care information 
To keep your Vaultage items as good as new!
How do I wash my items?
Tip #1: As our fabrics are little more delicate we recommend washing it with other delicate items and not heavy fabrics such as denim jeans.
Tip #2: Always turn it inside-out before throwing it in the washing machine.
Tip #3: Never use fabric softener and NEVER EVER use the a dryer - Always air dry all sports clothing!
 
 Other burning questions you may have:
What is so special about your activewear?
We have designed each piece with full functionality and passion in mind. We strive to design pieces that flatter and contour the bodies well plus our signature zero front seam design to eliminate camel-toes woes - yes we won't shy away from saying "taboo" words. You won't just look pretty in them, they should fit you like a glove without the excess fabric gathering and especially not see-through to keep you looking confident before and after your workout.
Why minimal launches at such price points?

Every single piece has gone through multiple sampling tests. That means multiple FAILED designs before it is finally perfected to the very inch, whether it is the waistband or the specific shape of the pockets. We do not simply take ready-made products and place our logo on it and call it a day.

From our raised rubber logotype to flatlay pockets, we have customed them to the T. Our logos match each product colour specifically. Because these details matter to us, for you.

 The amount of money and effort we have put into every piece is not measurable as we have priced them to be as affordable as possible to ensure everyone is able to get your hands on them.

Can I give my own input into future designs?

YES! Of course you can. We take every single one of your feedback seriously and would always LOVE to hear from you no matter the good or bad. Let us know what you would like to see next! 

Simply DM us @Vaultage.co or shoot us an email at hello@vaultageoffical.com

Will you be expanding your size ranges?

We hope to someday bring in larger sizes. We do operate with more limited quantities per design as we are still a smaller local brand. Our sizes for certain designs do actually fit a wide range of sizing due to the stretchability of the fabrics, so please do reach out to us if you have any questions on sizing.

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*Terms and conditions apply